Drag n' Drop Screenshots into HelpDesk Tickets

Alloy Network Inventory is a comprehensive, budget-friendly, easy-to-deploy network inventory solution that provides you with accurate and up-to-date information from every computer on your network.
 

Drag n' Drop Screenshots into HelpDesk Tickets

Postby thinkopen on Thu Apr 14, 2005 4:59 pm

Often when we get a email from a user they'll send us a screenshot of the error message/etc that they recieved. It'd be nice if you could just drag n' drop a picture into the Ticket window, and have AN automaticlly attach it to the ticket.
thinkopen
Junior
 
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Postby moroz on Fri Apr 15, 2005 4:19 pm

Mail Connector (available in Enterprise Edition) is already capable of handling attachments of tickets submitted via email.
moroz
Alloy Software
 
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