Network Inventory on Win 95 machine

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Network Inventory on Win 95 machine

Postby csecse on Tue Jul 27, 2004 6:43 pm

I am using Alloy Network Inventory Version 4.2.0.802 (Personal Edition) and when I try to run it on my machine running Windows 95, it exits without running properly. Here are the contents of the debug log:

LOG STARTED: 07/20/04 4:20:27 PM, Build: 4.3.1.877
------------------------------------------------------
4:20:27 PM - Checking for ina32.ini file
4:20:27 PM - Computer: HP PRINTER
4:20:28 PM - Windows 95, 98, Me family
4:20:28 PM - OS Type: Windows 95
4:20:28 PM - Checking File C:WINDOWSina32.ini
4:20:28 PM - File found: C:WINDOWSina32.ini
4:20:28 PM - % Detecting Network Configuration
4:20:28 PM - TNetwork.GetInfo()
4:20:28 PM - Initializing IPHLPAPI
4:20:28 PM - IPHLPAPI Initialization has failed
4:20:28 PM - GetAdaptersInfo() failed
4:20:28 PM - GetNetworkCards_Windows
4:20:28 PM - Enumerate devices, key not opened: EnumPCI
4:20:28 PM - Enumerate devices, key not opened: EnumISAPNP
4:20:28 PM - Trying Key 2: EnumRoot*PNP0C01
4:20:28 PM - Trying Key 3: EnumRoot*PNP0C01\0000
4:20:28 PM - Trying Key 2: EnumRoot*PNP0C00
4:20:28 PM - Trying Key 3: EnumRoot*PNP0C00\0000
4:20:28 PM - Trying Key 2: EnumRoot*PNP0C05
4:20:28 PM - Trying Key 3: EnumRoot*PNP0C05\0000
4:20:28 PM - Trying Key 2: EnumRoot*PNP0F0E
4:20:28 PM - Trying Key 3: EnumRoot*PNP0F0E\0000
4:20:28 PM - Trying Key 2: EnumRoot*PNP0931
4:20:28 PM - Trying Key 3: EnumRoot*PNP0931\0000
4:20:28 PM - Trying Key 2: EnumRootPrinter
4:20:28 PM - Trying Key 3: EnumRootPrinter\0000
4:20:28 PM - Trying Key 3: EnumRootPrinter\0001
4:20:28 PM - Trying Key 2: EnumRootPGPdisk
4:20:28 PM - Trying Key 3: EnumRootPGPdisk\0000
4:20:28 PM - Trying Key 2: EnumRootPNPC032
4:20:29 PM - Trying Key 3: EnumRootPNPC032LPT1
4:20:29 PM - Trying Key 2: EnumRootPNPC031
4:20:29 PM - Trying Key 3: EnumRootPNPC031COM1
4:20:29 PM - Trying Key 2: EnumPCMCIAPCCARD
4:20:29 PM - Trying Key 3: EnumPCMCIAPCCARD\0
4:20:29 PM - Trying Key 2: EnumPCMCIAKME-KXLC001-549F
4:20:29 PM - Trying Key 3: EnumPCMCIAKME-KXLC001-549F\0
4:20:29 PM - Trying Key 2: EnumPCMCIAXIRCOM-CREDITCARD_10BASE-T-64BA
4:20:29 PM - Trying Key 3: EnumPCMCIAXIRCOM-CREDITCARD_10BASE-T-64BA\0
4:20:29 PM - Trying Key 2: EnumPCMCIA3COM-U.S._ROBOTICS_3013-B108
4:20:29 PM - Trying Key 3: EnumPCMCIA3COM-U.S._ROBOTICS_3013-B108\0
4:20:29 PM - Trying Key 2: EnumPCMCIAEIGER_LABS_INC.-ETHERNET_COMBO_CARD-FE92
4:20:29 PM - Trying Key 3: EnumPCMCIAEIGER_LABS_INC.-ETHERNET_COMBO_CARD-FE92\0
4:20:29 PM - Trying Key 2: EnumPCMCIA3COM_CORPORATION-3C589D-9CA6
4:20:29 PM - Trying Key 3: EnumPCMCIA3COM_CORPORATION-3C589D-9CA6\0
4:20:29 PM - Network card: Xircom CE2 Performance Series CreditCard Ethernet Adapter, IP: 0.0.0.0
4:20:29 PM - Network card: EIGER Labs Inc. Ethernet Combo Card, IP:
4:20:29 PM - Network card: 3Com EtherLink III LAN PC Card (3C589D) (Ethernet), IP:
4:20:29 PM - Enumerating MAC addresses, Count: 2
4:20:29 PM - Network Adapters identified
4:20:30 PM - % Getting Machine Information
4:20:30 PM - AUDIT STARTED:: Computer Name: [HP PRINTER], MAC Address: [00:60:08:B5:52:18]
4:20:30 PM - Command Line: "C:WINDOWSDESKTOPINA32.EXE" /force /debug
4:20:30 PM - Version: 4.3.1.877
4:20:30 PM - Getting SMBIOS Information
4:20:30 PM - Reading SMBIOS using DMA
4:20:30 PM - Reading SMBIOS using 16 Bit method
4:20:30 PM - Creating Process: C:WINDOWSCOMMAND.COM /C C:WINDOWSTEMPR_4194BRomDump.com > C:WINDOWSTEMPR_4194BRom.dmp
4:20:30 PM - Process created, waiting for completion...
4:20:32 PM - Completion Status: 0
4:20:32 PM - File Handle: 24
4:20:32 PM - ROM file opened: C:WINDOWSTEMPR_4194BRom.dmp
4:20:32 PM - Result: 1
4:20:32 PM - Bytes read: 0
4:20:32 PM - LAST ERROR: The operation completed successfully
4:20:32 PM - SMB Entry Point: 00000000
4:20:32 PM - SMB Checksum: 0
4:20:32 PM - SMB Entry Point Length: 0
4:20:32 PM - SMB Max Struct Size: 0
4:20:33 PM - SMB NumberOfSMBIOSStructures: 0
4:20:33 PM - SMB Entry Point: 00000000
4:20:33 PM - SMB Checksum: 0
4:20:33 PM - SMB Entry Point Length: 0
4:20:33 PM - SMB Max Struct Size: 0
4:20:33 PM - SMB NumberOfSMBIOSStructures: 0
4:20:33 PM - SMB Table Address: 00000000
4:20:33 PM - SMB Tables are empty
4:20:33 PM - SMB Entry Point is ZERO
4:20:33 PM - Switching over to WMI method
4:20:33 PM - WMI IS NOT PRESENT!
4:20:33 PM - WMI is not available
4:20:33 PM - Error in TGlobalInfo.Create: List index out of bounds (0)

And the global log:

LOG STARTED: 07/27/04 4:20:33 PM, Build: 4.3.1.877
------------------------------------------------------
4:20:33 PM - <%% 07/27/04 4:20:33 PM
Module Version: 4.3.1.877
4:20:30 PM - AUDIT STARTED:: Computer Name: [HP PRINTER], MAC Address: [00:60:08:B5:52:18]
4:20:30 PM - Command Line: "C:WINDOWSDESKTOPINA32.EXE" /force /debug
4:20:30 PM - Version: 4.3.1.877
4:20:33 PM - SMB Entry Point: 00000000
4:20:33 PM - SMB Checksum: 0
4:20:33 PM - SMB Entry Point Length: 0
4:20:33 PM - SMB Max Struct Size: 0
4:20:33 PM - SMB NumberOfSMBIOSStructures: 0
%%>


thanks for any help you can provide
csecse
Newbie
 
Posts: 1
Joined: Tue Jul 27, 2004 6:21 pm

Postby Dave Pashby on Wed Jul 28, 2004 6:22 am

I'm getting something similar on a Windows 2000 machine.

-------
LOG STARTED: 28/07/2004 10:27:36, Build: 4.3.1.877
------------------------------------------------------
10:27:36 - Error in TGlobalInfo.Create: List index out of bounds (0)
-------

And I'd appreciate any alloy feedback on what could be causign this.
Dave Pashby
Junior
 
Posts: 4
Joined: Wed Jul 28, 2004 6:18 am
Location: Leeds, UK

Postby Support Team on Wed Jul 28, 2004 1:46 pm

This happens when ina32 is unable to access the SMBIOS table and there is no WMI installed. To fix this problem on Windows 95 you would need to download and install the optional WMI component from Microsoft (this is descibed in the Getting Started manual and the help file).

Windows 2000: It is possible that WMI service has been disabled. Please run http://www.alloy-software.com/support/ina32.html (in MS Internet Explorer) from the problem machine. This way we receive a debug log file from that computer, and will be able to identify the problem.
Support Team
 

Postby Dave Pashby on Tue Aug 03, 2004 9:11 am

The new ina32.exe you pointed me at fixed teh problem. One thing I did notice was that both machines were runnign Sophos Anti-Virus. Our normal AV is McAfee. Could it be teh Sophos AV causing the problem? Both were Windows 2000, one Professional and one Server editions. Both were SP4 etc.
Dave Pashby
Junior
 
Posts: 4
Joined: Wed Jul 28, 2004 6:18 am
Location: Leeds, UK

Postby mhull on Tue Aug 03, 2004 11:31 am

This error indicates that WMI is not available, and doesn't have anything to do with antivirus. WMI is not installed, is corrupted, or the user running the audit doesn't have permissions to access the RootWMI namespace. Windows 2000 comes with WMI installed and enabled by default so it is most likely a permissions issue in your case (though WMI corruption of some sort can't be ruled out.)
mhull
 

Postby Dave Pashby on Tue Aug 03, 2004 11:44 am

WMI service is started. And all appears to be identical as machines that run the audit OK.
Have been using a domain admins account to run the audit. I guess its still possible that something on the machien has barred this info from the administrtors - but doubtful.

Despite what you say, I'm going to try another machine with Sophos AV. Maybe its installation does something wierd to the protection on the WMI folders.
Dave Pashby
Junior
 
Posts: 4
Joined: Wed Jul 28, 2004 6:18 am
Location: Leeds, UK

Postby mhull on Tue Aug 03, 2004 2:35 pm

You may want to contact Sophos tech support if you suspect this. They don't seem to list any WMI protection as a feature on their website, but as you say it could be a 'weird' hidden feature.
mhull
 

Postby KMyers on Tue Aug 31, 2004 2:57 pm

Could I get a copy of the ina32.exe file that doesn't create this error as well? I'm running the Alloy 4.20 on my network and getting strange "Error in TGlobalInfo.Create: List index out of bounds (0)" on a couple machine audits too.
Note: WinXP Pro and No Sophos here...
KMyers
Newbie
 
Posts: 1
Joined: Tue Aug 31, 2004 2:35 pm

Postby mhull on Tue Aug 31, 2004 10:08 pm

Yes, contact support@alloy-software.com and request a 'copy of the latest ina32.exe.'
mhull
 


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