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Cannot generate reports in Alloy Navigator 5

PostPosted: Mon Jun 09, 2008 4:38 pm
by AD27
I'm attempting to use the report feature in Alloy Navigator 5, but constantly get the error "Cannot initialize Crystal Reports Viewer"

I currently have a licensed version of Crystal Report XI Release 2 .NET 2005 Server installed on the pc. I also went ahead and downloaded Crystal Reports Viewer XI from the Business Objects site, but I continue to run into this error.

Am I missing something? Any help would be greatly appreciated.

Thank you.

Re: Cannot generate reports in Alloy Navigator 5

PostPosted: Tue Jun 10, 2008 10:34 am
by pille
AD27 wrote:I currently have a licensed version of Crystal Report XI Release 2 .NET 2005 Server installed on the pc. I also went ahead and downloaded Crystal Reports Viewer XI from the Business Objects site, but I continue to run into this error.


KB000777: Could not initialize Crystal Report viewer
http://support.alloy-software.com/?mode ... d=KB000777

You mentioined you downloaded the viewer, but did you install it? If it's installed you should see 'Crystal Reports XI Release 2 for Alloy Navigator' listed in add/remove programs.

If you have it installed I'd contact support directly.

PostPosted: Tue Jun 10, 2008 12:30 pm
by AD27
Thanks for the reply. I did install Crystal Reports Viewer XI, but as I mentioned, I got it from the Business Objects site.

You said I should have Crystal Reports Viewer XI for Alloy Navigator. Is this something I have to purchase from Alloy in addition to the Navigator software or is it included?

PostPosted: Tue Jun 10, 2008 12:36 pm
by pille
Ah ok. I see.

No it's no charge. If you go to the Support Portal http://support.alloy-software.com and click on Downloads & Updates (left) you should see an entry for the Crystal Reports Viewer. This needs to be installed on any computer with the Main Console installed where reports will be viewed.

PostPosted: Tue Jun 10, 2008 2:50 pm
by AD27
This worked after I installed the proprietary download.

Thank you. :D