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Resolved / Closed Incidents not appearing in SelfService Por

PostPosted: Mon Apr 19, 2010 10:10 am
by SitusIT
Hello,

Not all of the Resolved/Closed Tickets appear when I select the Incidents link on the SelfService page. I thought it had something to do with the incidents not being "Publised" when closed by the Technician, but have forced the "Published" field to always checked.

Just wondering if I'm missing something.

Thanks

Also, can you tell me the name of the filed where the "Activity" description is located, I would like to include this in the email to the requestor upon resolution.

Thanks again for the help

Re: Resolved / Closed Incidents not appearing in SelfService Por

PostPosted: Wed Apr 21, 2010 12:57 pm
by eliaslynch
SitusIT wrote:Not all of the Resolved/Closed Tickets appear when I select the Incidents link on the SelfService page. I thought it had something to do with the incidents not being "Publised" when closed by the Technician, but have forced the "Published" field to always checked.


published will only control whether activities are shown, not the tickets themselves. I'm guessing you're saying you're not seeing tickets.

did you change the status names recently?

SitusIT wrote:Also, can you tell me the name of the filed where the "Activity" description is located, I would like to include this in the email to the requestor upon resolution.


'Details' - but note you'll only see it when working with activity business logic.