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Requests in Self Service Portal

PostPosted: Tue Nov 25, 2008 11:51 pm
by dphizler
My goal is to make "Requests" available in the self service portal.

I want normal users to be able to submit and track requests. There is already an admin and a normal user view. The problem I have is that the "Requests" feature is made to be unavailable to the normal user.

If anyone knows what I'm talking about, please let me know your thoughts on this.

Re: Requests in Self Service Portal

PostPosted: Mon Dec 01, 2008 12:56 pm
by janstonselig
dphizler wrote:My goal is to make "Requests" available in the self service portal.


We use incidents for issues and requests which was recommended by Alloy. Support gave me some documentation on adding the type field to the portal so I have customers choose type - issue or request - and then category. I base my workflow off what they choose.

Re: Requests in Self Service Portal

PostPosted: Mon Dec 01, 2008 4:19 pm
by dphizler
Thanks for the reply.

I want to know if it would be at all possible for you to send me the documentation.

Thanks again.

Re: Requests in Self Service Portal

PostPosted: Tue Dec 02, 2008 12:57 pm
by janstonselig
I sent it to you via private message.

Re: Requests in Self Service Portal

PostPosted: Thu Dec 04, 2008 10:51 am
by dphizler
Thank you very much.

I'm trying to understand the code. I'm doing pretty good so far. There are some things that aren't easy to understand so I have a question.

This is a question for anyone who can answer:

In the file
WebSelfService\pages\scripts\tickets.code line 84 (about)

"set tickets = AnitWebSession.TicketsByType(inTicketType)"

how exactly does TicketsByType work? Where is it defined? It's a function right? So basically I'm at a loss as to how this part works.