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File Size Limitation in v. 5.3

PostPosted: Tue Jun 03, 2008 10:14 am
by sdmhoward
It has come to our attention that people who use the Web Portal have a hard time attaching files. Some go through while others do not. I have verified that IIS is using version 5.3 of the portal by viewing the version.txt in the folder.

I ran some tests and found out I can attach small files (all files I used were under 150K). Any large file that I used (over 220K) would not send.

When the ticket is created with a "large" attachment then the ticket is submitted the screen instantly goes white and does not show any errors.

What could be the cause of this?

PostPosted: Tue Jun 03, 2008 6:27 pm
by adisinternational
We ran into the same thing - this is a known issue. Have a look at the following kb article:

Title: Unable to upload large files to the Web Portal (+200KB) ... d=KB000006