Active Directory accounts not recognized

Open discussion about the Alloy Navigator 5 Web Portals

Active Directory accounts not recognized

Postby greggpaulk on Mon Jul 02, 2007 3:53 pm

We set up the self service function wtih intergrade authentication but when users go to the web site authentication fails.

We have already imported our AD and set up a generic user account to impersenate which is alloyadmin.
greggpaulk
Newbie
 
Posts: 1
Joined: Mon Aug 29, 2005 2:50 pm

Postby pille on Tue Jul 03, 2007 1:32 pm

Can you post an error message and some background of your setup?

For instance, is SQL and IIS on same or different machines, etc.
Contact Technical Services directly:
support@alloy-software.com
http://support.alloy-software.com

Paul Ille
Alloy Software
Maximize your IT Universe
Follow us on Twitter: http://twitter.com/alloysoftware
Image
User avatar
pille
Alloy Software
 
Posts: 473
Joined: Thu Aug 11, 2005 3:11 pm
Location: New Jersey, USA

Re: Active Directory accounts not recognized

Postby aoliva on Fri Jul 13, 2007 8:09 pm

greggpaulk wrote:We set up the self service function wtih intergrade authentication but when users go to the web site authentication fails.

We have already imported our AD and set up a generic user account to impersenate which is alloyadmin.


Make sure the user is in Navigator's user list

If so, you may want to try putting the domain in front of their username at the login screen.

i.e., our AD is set up on DOMAIN1 hence the user login is:

DOMAIN1\<username>

If this works then:

If outside your network you have to live with it, though 5.3 is supposed to default the domain name and fix this

If inside your network, check that the portal url is in the browser's trusted sites (under Tools/Security/Trusted Sites) and that the Authorization security (under Custom Level for Trusted Site security at the very bottom of the list) is set to automatic logon.

Hope this helps you out
aoliva
Junior
 
Posts: 2
Joined: Fri Jun 01, 2007 5:10 pm


Return to Alloy Navigator 5 Web Portal Discussion

Who is online

Users browsing this forum: No registered users and 1 guest

cron