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AN5 and URLs - Posting URL to take a tech directly to a tick

PostPosted: Fri Sep 29, 2006 11:28 am
by JWGasner
I'd like to include links in the email responses that would take the user or tech directly into the ticket.

So far the best I can do is use http://sitename/tech/myrequests.asp

In formating the email %[Ticket] is available to me but you don't use this when pulling a specific ticket up in your URL string.
Below is what you get:
http://sitename/tech/action.asp?action= ... 54BE83429F
Here is what I'm after:
http://sitename/tech/action.asp?action= ... et=T000218

This would allow me to use the Ticket variable in the email - either that or I could use the GUID if that was an available choice in the email variables.

Suggestions or can we get this added to the wish list

Thanks!

PostPosted: Fri Sep 29, 2006 12:17 pm
by JWGasner
OK so I wasn't thinking hard enough....

Tech side
'http://sitename/tech/action.asp?action=view&type=myrequest&ticket=%[ID]%'

User side
'http://sitename/user/action.asp?action=view&type=incident&ticket=%[ID]%'

This does the trick nicely - you need the 'Single Quotes' or it won't put the trailing bracket into the url and it won't work.

URL Macros

PostPosted: Sun Feb 25, 2007 1:37 am
by JWGasner
If you are running 5.x, Alloy has released some Macros for this that make this much cleaner.