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Report on SLA compliance

PostPosted: Sat Jun 04, 2011 2:36 am
by basheer
Hi
Is there any ready report to display/count the incidents which are not met the SLA? I would like to have the following reports also:
- Display the tickets which are not updated (not made activity) with in the response date

Please assist to design this report?
Running AN 5.3.

Thanks for the help

Re: Report on SLA compliance

PostPosted: Mon Jun 13, 2011 10:01 am
by janstonselig
There's a report that I used either in the program or on the support portal. They have a bunch to download - http://support.alloy-software.com/?mode ... d=KB000601