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Email notification on Activity Update

PostPosted: Mon Jan 25, 2010 1:29 am
by adam_austal
Hi,

We run Alloy Navigator 5.3.0 Build 509.

Is it possible to have an email notification go out when a technician updates the activity on a job?

At present we have email notifications on for: Job status update, Job assigned to tech, Job closed etc but I cant find a way to set it to send an email notification when a tech adds information to the activity of the job. We'd like it to send an email - something along the lines of "New activity has been added" then include all the activity for that job?

I've worked out how to do it and include the activity of the job, when the job status is updated, but not when the activity box is updated.

Can anyone shed some light on if this can be done, and if so give me a rough idea of how/where it can be done from?

Cheers
Adam

Re: Email notification on Activity Update

PostPosted: Mon Jan 25, 2010 2:23 am
by GPS
Hi Adam,

You can set the rule for say Incident Activities when Object is modified and include criteria Author.Technician equals True.

Is this what you are after?

Cheers,
Mark