Email notification on Activity Update

Open discussion about our Alloy Navigator 5 application

Email notification on Activity Update

Postby adam_austal on Mon Jan 25, 2010 1:29 am

Hi,

We run Alloy Navigator 5.3.0 Build 509.

Is it possible to have an email notification go out when a technician updates the activity on a job?

At present we have email notifications on for: Job status update, Job assigned to tech, Job closed etc but I cant find a way to set it to send an email notification when a tech adds information to the activity of the job. We'd like it to send an email - something along the lines of "New activity has been added" then include all the activity for that job?

I've worked out how to do it and include the activity of the job, when the job status is updated, but not when the activity box is updated.

Can anyone shed some light on if this can be done, and if so give me a rough idea of how/where it can be done from?

Cheers
Adam
adam_austal
Newbie
 
Posts: 1
Joined: Mon Jan 25, 2010 1:24 am

Re: Email notification on Activity Update

Postby GPS on Mon Jan 25, 2010 2:23 am

Hi Adam,

You can set the rule for say Incident Activities when Object is modified and include criteria Author.Technician equals True.

Is this what you are after?

Cheers,
Mark
GPS
Senior
 
Posts: 27
Joined: Fri Apr 13, 2007 1:28 am
Location: Darwin, Australia


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