Changing Tickets

Open discussion about our Alloy Navigator 5 application

Changing Tickets

Postby tallyho on Fri Sep 11, 2009 2:34 pm

Is there a simple way to change an incident into a problem ticket in Alloy Navigator? This would be used for escalations and such. Any other recommendations are also appreciated.

Cheers!
tallyho
Member
 
Posts: 11
Joined: Fri Aug 07, 2009 2:39 pm

Re: Changing Tickets

Postby janstonselig on Tue Sep 15, 2009 12:02 pm

Nope. but consider if you do escalations, you'd be better off creating and linking a problem to an incident, etc Losing the incident wouldn't be a good idea since customers need to be able to track their submitted tickets. they can't see other types
User avatar
janstonselig
Senior
 
Posts: 174
Joined: Thu Aug 30, 2007 1:12 pm

Re: Changing Tickets

Postby tallyho on Fri Sep 25, 2009 2:52 pm

Initially I logged all our requests as Incidents but now being more 'ITIL' savvy I know the error of my ways and trying not to re-type all the old tickets. I considered the Import Wizard but found some of the related data isn't carried over. Maybe I missed an option or there's a better way you can share?
tallyho
Member
 
Posts: 11
Joined: Fri Aug 07, 2009 2:39 pm


Return to Alloy Navigator 5 Discussion

Who is online

Users browsing this forum: No registered users and 2 guests