Send e-mail to requester with custom text

Open discussion about our Alloy Navigator 5 application

Send e-mail to requester with custom text

Postby Klier on Fri Aug 28, 2009 9:12 am

We have a rule which sends a mail to the requester when an incident is changed. The problem is that the technician can't add custom text to this mail to send specific information to the requester.
So we need a way to comment a change of an incident and use the comment in the email notification.
Klier
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Re: Send e-mail to requester with custom text

Postby janstonselig on Mon Aug 31, 2009 4:52 pm

Trigger email from activities instead of tickets for that. Then you can send text + activity details. Create a new activity brule, base criteria on category, add whatever info you want to the email, but add the
%[details]% field.
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Re: Send e-mail to requester with custom text

Postby Klier on Wed Sep 02, 2009 9:23 am

Works.

Thank you.
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