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Ticket printing!

PostPosted: Thu Jul 03, 2008 8:25 am
by imobilia
i would like to know if it is possible to print tickets from Alloy Navigator whitout enter in Reports management, directly from ex: All Tickets view, Incident view? and if yes how?


PostPosted: Mon Jul 07, 2008 12:29 pm
by janstonselig
See the icon in each record at the top. It looks like a print preview button. This launches a Crystal Report that you can print. You can make new ones or modify the existing ones which I've done with a few of them because I have custom fields. There were also a couple support sent me which were in beta so I'd ask them before trying to bother with them to save yourself some time.

PostPosted: Tue Jul 08, 2008 5:13 am
by imobilia
thanks for yout answer, we have tried, and is OK