Page 1 of 1

Automatiically Add E-mail requester e-mail to notes

PostPosted: Mon Apr 14, 2008 11:24 pm
by Biota

I'd like a way to send an e-mail to a user from Alloy & have it automatically add what I sent to the case without cutting & pasting.

Either Actions > Email > Notify Requester or in the Activity tab New > Category > E-mail to the requester.

Probably the latter makes more sense (still leaving the other option to e-mail alone).


PostPosted: Tue Apr 15, 2008 2:21 am
by Biota
It seems I had a brain explosion posting in the 4.x forums, but in any case I think the January Business Rules pack will do what I want.