Problem with incident status

Open discussion about our Alloy Navigator 5 application

Problem with incident status

Postby jean12345 on Thu Apr 05, 2007 7:30 am

After assigning an incident ticket, the user does not see the status in the selfservicedesk,

What could be the problem and how can i fix this?

Thnx
jean12345
Junior
 
Posts: 3
Joined: Thu Apr 05, 2007 7:22 am

Re: Problem with incident status

Postby pille on Fri Apr 06, 2007 11:02 am

jean12345 wrote:After assigning an incident ticket, the user does not see the status in the selfservicedesk


If the user is not seeing the status then most likely it's not being set. If it's not being set you would create a business rule to set it.

For instance, create a business rule for incidents that works Before Object is Saved. Make the criteria Assignee has been changed. For action use Update Fields and set field to Status and Value equal to Assigned.

This is just one part of what you'll want to setup to create a workflow if you don't have one already.
Contact Technical Services directly:
support@alloy-software.com
http://support.alloy-software.com

Paul Ille
Alloy Software
Maximize your IT Universe
Follow us on Twitter: http://twitter.com/alloysoftware
Image
User avatar
pille
Alloy Software
 
Posts: 473
Joined: Thu Aug 11, 2005 3:11 pm
Location: New Jersey, USA


Return to Alloy Navigator 5 Discussion

Who is online

Users browsing this forum: No registered users and 1 guest

cron