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AN 5 Documentation

PostPosted: Mon Feb 12, 2007 8:15 pm
by Poul
Hi Alloy,
I've just ordered AN 5 (upgrading from AN 4). We are going to do a complete new installation and configure the product from scratch to accomodate changed processes and procedures. For planning purposes, I would like to get my hands on the full set system documentation while we wait for the software to arrive.
Is there anywhere I can download this?

Cheers
Poul

PostPosted: Tue Feb 13, 2007 2:48 pm
by moroz
You will need to login to the Support Portal to access product documentation. You should look for:

1.) Administrator's Guide
This document provides detailed information about the installation installation and setup of the entire Alloy Navigator 5 system.

2.) Help File
This document is a detailed reference for all screens and controls in the Alloy Navigator 5 Main Console and Administrative Settings Console.

PostPosted: Tue Aug 28, 2007 3:37 pm
by leasecorp
Wow. That documentation is all you have? Where is the user manual?

Sorry, but the Help File is poorly written and lacking in content. A "Detailed Reference"? Ummmm, no.

PostPosted: Tue Sep 04, 2007 11:31 am
by janstonselig
leasecorp wrote:Wow. That documentation is all you have? Where is the user manual?

Sorry, but the Help File is poorly written and lacking in content. A "Detailed Reference"? Ummmm, no.


I agree, it would be great to have a user manual (was told it's coming), but I didn't think the help file was so poorly written it wasn't helpful. I use it and get most answers. When I first started using Alloy 5, Alloy's support people were really helpful and spent a lot of time with me so maybe I didn't notice it as much. If you're having trouble finding answers I would highly recommend you call them and ask to setup a meeting to go over things.

manual

PostPosted: Tue Jan 29, 2008 11:16 am
by redw
V4 had a great manual...what happened? Got 5 and expected the same level of documentation...

PostPosted: Wed Jan 30, 2008 3:12 pm
by VTBanker
I thought the 83 page administrators guide was fairly detailed..... Did you miss that one? You can find it on the support page and download the PDF.