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Department viewing helpdesk topics

PostPosted: Tue Sep 26, 2006 2:12 pm
by rolandburink
We want to split our view for an office location. This office location (A) has three technicians, the other location (B) has seven technicians. Office location A may only see their helpdesk items, not from B. Office location B visa versa. How do I proceed, setting up different departments?

I don't think I can split this view for example asset object. Office A has 200, Office B has 500 assets. Can I only arrange this to let office A only view their 200 asset objects and other related issues for Alloy?

PostPosted: Tue Mar 06, 2007 5:48 pm
by pille
In Alloy Navigator 5.2 there are a couple ways of doing this.

Under Roles you'll find a tab called Access Scope. You can use this to limit a Role to a specific Organization and also specify that a person only has access to what is within his own Organization. This covers both tickets and assets.