Helpdesk Windows authentication users

Open discussion about the Asset Navigator Web HelpDesk

Helpdesk Windows authentication users

Postby jgoff on Tue Jun 08, 2010 4:26 pm

Version Asset Navigator 4.5.3

Hello All

Description: I have install Asset Navigator 4.5 on my domain controller at the Domain A. I have a domain trust setup with the Domain A and the Domain B.

When I add a web user, I want them to be able to authenticate using Windows. I am able to browse the Domain B's Active Directory and select the user that I need to add however the next step it asked me to import the user information from Active Directory. I make sure that is checked and then I continue with next. At this point it hangs and then crashes without adding my user.

When I do this same process for user the are the Domain A it works every time.

All my users that I have added in the past for the Domain B are still able to authenticate.

Let me know if you need more information.


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