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Web Helpdesk Login Authentication

PostPosted: Fri Mar 09, 2007 3:42 am
by Wikus
For some reason, my users with web authentication accounts can not log onto the helpdesk. however, my technician accounts can logon to both the helpdesk and the techhelpdesk.

It was working fine, until a while ago. Nothing has changed. Could it perhaps be SQL side related?

My global.asa is set to no impersonation and standard authentication.

Any ideas? :?

PostPosted: Fri Mar 09, 2007 3:44 am
by Wikus
Just FYI, I am running v4.5.3.

PostPosted: Tue Mar 13, 2007 9:27 am
by pille
What's the error you're getting?

PostPosted: Wed Mar 14, 2007 3:32 am
by Wikus
It says login failed for user "XXXX"
However it allows a technician account to login to user's page.

PostPosted: Wed Mar 14, 2007 4:03 pm
by pille
If you've verified that the account is a technician account and not just a web help desk account then I would contact us directly so we can get more information.