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adding users from an extranet

PostPosted: Tue Oct 03, 2006 9:21 am
by mofo2205
my company has an internal and external domain space. we have set up an extranet to allow contractors use some of our network resources. when attempting to add the users to the help desk, the names of the users show up, but when they try and log in they can not access the page. any ideas?

PostPosted: Wed Oct 04, 2006 9:12 am
by moroz
This is not possible to clarify your issue based on this information. Please submit your issue using our 'Report Issues' form (http://www.alloy-software.com/support/report.html) and we will provide you with troubleshooting instructions.