Hiding closed tickets in the Helpdesk

Open discussion about the Asset Navigator Web HelpDesk

Hiding closed tickets in the Helpdesk

Postby sdendle on Wed Jul 07, 2004 3:30 am

In the techhelpdesk you have the option to hide all closed tickets. Is there a way to do this in the Helpdesk?
sdendle
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Postby moroz on Wed Jul 07, 2004 10:31 am

No, there is no option to hide closed tickets in User's Web Help Desk. You can organize your view be sort table in ascending/descending order (click on a corresponding column title).
moroz
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Postby sdendle on Wed Jul 07, 2004 7:27 pm

Thanks for your prompt reply.

Can this be a feature added in the future?
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