Error: An operations error occurred - with AD and new web u

Open discussion about the Asset Navigator Web HelpDesk

Error: An operations error occurred - with AD and new web u

Postby Chris Epp on Thu Jun 03, 2004 2:44 pm

When ever a new web HD user goes to the help desk site, I get a "Error: An operations error occurred " message. I have windows authentication turned on but it does not appear to work. If I go and create a web helpe desk user manually from the GUI (for windows authentication) then they can use the website.

Is there a fix for this? Or is it a configuration issue?
Chris Epp
Newbie
 
Posts: 1
Joined: Thu Jun 03, 2004 1:46 pm

Postby mhull on Thu Jun 03, 2004 3:35 pm

This error means a permissions or connectivity issue prevents the web interface from connecting to LDAP.

Please send a detailed description of your domain to support@alloy-software.com. At a minimum include the domain type and operational level, but include as much information about your infrastructure as possible.
mhull
 


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