changed schemes and helpdesk not working?

Open discussion about the Asset Navigator Web HelpDesk

changed schemes and helpdesk not working?

Postby dinoj96 on Mon May 10, 2004 3:41 pm

I went from scheme2 (standard/basic) to scheme 3 (windows/basic) and now when I goto the help desk I get this error:

Error: The server is not operational

When I ran the config I also disable anonymous access per the directions in the pdf that is in the /docs directory.

Is there another configuration change I need to make?

Posts: 13
Joined: Tue Apr 20, 2004 12:01 pm

Postby mhull on Mon May 10, 2004 10:47 pm

This error indicates an issue with connecting to your domain controller (probaby permissions-related.) Please send an email to with the following information:

Type of domain
compatibility mode of domain (if any)
OS/service pack of web server
OS/service pack of client machine
web browser version on client machine

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