Changing web pages

Open discussion about the Asset Navigator Web HelpDesk

Changing web pages

Postby toino on Thu May 06, 2004 4:20 am

Hello, I have a question:
Is it possible to add one or more mandatory fields to web help desk?
I`m asking this because we have many users wich work in many different projects, and what I would like to do is, when a user makes a request, he must fill the mandatory field with the project he is working before he can make the request.
Is this possible?
Thank you very much
toino
Member
 
Posts: 11
Joined: Thu Mar 11, 2004 12:17 pm

Postby moroz on Thu May 06, 2004 9:48 am

There is no way to add fields or make them mandatory for web Help Desk in current version. You can customize values for existing fields to force the User specify additional information. For example, you have categories 'Problem', 'Question', etc. for tickets; create a few new categories - Problem Project1, Problem Project2, Question Project1, Question Project2, etc.
moroz
Alloy Software
 
Posts: 749
Joined: Wed Aug 28, 2002 9:31 am


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