installing web interface on Windows 2003

[jlowthert]

I am trying to get the website working on IIS 6 and Windows 2003. The installs both fail (tech & user) with the following error:

Unable to open IIS W3SVC Root Object - please ensure that IIS is running - Error Details [Number: 80070003]

I just copied the Helpdesk directory from the old Windows 2000 IIS 5 server, created the application and manually registered the an4hdu.dll file (thanks for that one) and the site seems to work fine now. I just don't want to get into this and find out there is a problem. I would feel better if the install ran smoothly on 2003. Can anyone provide and help or direction in what to do to make this work? Does the 4.3.1 install program work on 2003 or is the only way to get it working to do what I did manually. Thanks!

[mhull]

This error is probably permissions-related, and we are currently researching possible causes. However, the workaround you used (creating virtual directory by hand and registering the .dll) is fine, so you should be able to proceed.

Please contact support@alloy-software.com with a reference to forum ID 2390 so we can get some specifics from you about your setup.