Technician web interface issue - licnesing...

Open discussion about the Asset Navigator Web HelpDesk

Technician web interface issue - licnesing...

Postby nimtsovich on Sun Feb 22, 2004 8:01 am

Our helpdesk technicians would like to use the technician web helpdesk interface to view and close tickets while they are at the user's place.
Since they are logging in to the system from the user's computer, they can't use NT authentication as it will be the user's NT account and not the technician's account.
It looks like you need to set 2 accounts (one NT authentication and the other one SQL authentication ) for every technician to be able to work this way, yet, we need a double license for every technician and we will have multiple updates and assignments of tickets.... I'm sure there is a better way of doing it.

Is there a way to use both basic sql authentication and NT user authentication on the same technician license ?

Thanks !
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Joined: Sat Jul 26, 2003 3:01 pm

Postby mhull on Mon Feb 23, 2004 12:49 pm

This is not possible... it sounds like you should use Standard authentication for the Technician's interface. If you -really- want to give them access to either mode, you will indeed to need to create two accounts for each technician, as well as install an instance of the web interface application for each authentication type.

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