Page 1 of 1

Email Notification

PostPosted: Wed Jan 14, 2004 1:11 pm
by Brenda Walling
The scenario is:
The activity log is set with both options checked.
The notification rules are set to email upon new activity, assignment and resolution.
Can I assume that when you change the status of a ticket that forces an activity?
I am trying to figure out how to decrease the number of emails. I currently have complaints of people getting duplicate emails for the same thing.

PostPosted: Wed Jan 14, 2004 2:12 pm
by mhull
Changing ticket status may force an activity log- check the settings under Tools->Administrative Settings->Help Desk->General to see if this is the case for you.

PostPosted: Wed Jan 14, 2004 3:59 pm
by Brenda Walling
I have deselected all options and this is still not reducing the number of emails that are being generated

PostPosted: Thu Jan 15, 2004 12:37 pm
by mhull
Please send a screenshot of the screen for which you 'deselected all options' to with a reference to forum ID 2125.

PostPosted: Tue Jan 20, 2004 11:42 am
by Brenda Walling
sent screen shots as requested
please review and respond