Email Notification

Open discussion about the Asset Navigator Web HelpDesk

Email Notification

Postby Brenda Walling on Wed Jan 14, 2004 1:11 pm

The scenario is:
The activity log is set with both options checked.
The notification rules are set to email upon new activity, assignment and resolution.
Can I assume that when you change the status of a ticket that forces an activity?
I am trying to figure out how to decrease the number of emails. I currently have complaints of people getting duplicate emails for the same thing.
Brenda Walling
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Posts: 30
Joined: Wed Dec 10, 2003 2:22 pm

Postby mhull on Wed Jan 14, 2004 2:12 pm

Changing ticket status may force an activity log- check the settings under Tools->Administrative Settings->Help Desk->General to see if this is the case for you.
mhull
 

Postby Brenda Walling on Wed Jan 14, 2004 3:59 pm

I have deselected all options and this is still not reducing the number of emails that are being generated
Brenda Walling
Senior
 
Posts: 30
Joined: Wed Dec 10, 2003 2:22 pm

Postby mhull on Thu Jan 15, 2004 12:37 pm

Please send a screenshot of the screen for which you 'deselected all options' to support@alloy-software.com with a reference to forum ID 2125.
mhull
 

Postby Brenda Walling on Tue Jan 20, 2004 11:42 am

sent screen shots as requested
please review and respond
thanks
Brenda Walling
Senior
 
Posts: 30
Joined: Wed Dec 10, 2003 2:22 pm


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