email notification

Open discussion about the Asset Navigator Web HelpDesk

email notification

Postby rsayler on Wed Dec 03, 2003 2:18 pm

I have web help desk all setup but when someone issues a new ticket the notification doesn't work.

the server settings are set up correctly...can someone be specific under tools-options-help desk on how this should be set up when client issues a new ticket or even when a ticket was responded to or closed.

Thanks
RoB
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Postby mhull on Wed Dec 03, 2003 5:45 pm

When settings up email notifications, you simply check the box corresponding to the row representing a trigger condition (like New) and the column representing the email target (such as Requestor or Technician.)
mhull
 

Postby rsayler on Wed Dec 03, 2003 5:51 pm

i have done this and it still hasn't worked. would you like to terminal?
rsayler
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Postby rsayler on Wed Dec 03, 2003 6:24 pm

rsayler
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CLOSED

Postby rsayler on Thu Dec 04, 2003 12:46 pm

I fixed it...it turns out that the email server just simply did not like my email addy...so i configured another address and it works fine.

Thanx GuYz
RoB
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