Escalation of tickets

Open discussion about the Asset Navigator Web HelpDesk

Escalation of tickets

Postby msims on Mon Nov 24, 2003 5:33 pm

is there a way to escalate a ticket that is a month old? all i see is that you can put in up to 100 hours for an action to happen.

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Postby moroz on Tue Nov 25, 2003 10:46 am

Current version has a limit of 100 hours, we will remove that limitation in the next maintenance release.
Alloy Software
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