Web End Users Cannot View KB

Open discussion about the Asset Navigator Web HelpDesk

Web End Users Cannot View KB

Postby fsgv_itmanager on Tue Oct 07, 2003 7:41 pm

Hello,

My web end users do not get a link to the knowledge base when they log in. Any suggestions? I do not see anywhere in AN or the glbal.asa file that would allow/prevent them from see the knowledgebase.

Any help would be appreciated.

Wayne

PS - Does this have anything to do with the self-registration issue from my last post?

Thanks,

Wayne
fsgv_itmanager
Junior
 
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Postby moroz on Wed Oct 08, 2003 9:21 am

That is expected behavior, Knowledge Base is a feature for Technicians only.
moroz
Alloy Software
 
Posts: 749
Joined: Wed Aug 28, 2002 9:31 am

Web end users and KB

Postby Kevin Levesque on Sun Oct 26, 2003 6:43 pm

Not according to your help file. Click Help on the home page for end users and it clearly states that they can search through the solutions and KB pages.

I have no problem allowing users to do this - it would be a fantastic addition, but it would be nice if I could flag some of these solutions as "Technician Searchable Only" since they could potentially contain passwords and / or other sensitive information.
Kevin Levesque
Member
 
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