Just After Installation of helpdesk Users

Open discussion about the Asset Navigator Web HelpDesk

Just After Installation of helpdesk Users

Postby ers on Tue Jul 15, 2003 7:58 am

After enter my login Admin of Helpdesk by IE, i have a message :

"Impossible de démarrer votre application. Le fichier d'informations du groupe de travail est absent ou ouvert en mode exclusif par un autre utilisateur "

What is it ?
ers
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Location: France

Postby mhull on Tue Jul 15, 2003 10:21 am

We don't have any French-speaking employees, but if someone will translate we can assist you with this.
mhull
 

Postby ers on Tue Jul 15, 2003 10:26 am

i try to translate for you :
"Impossible to start your application. The workgroup informations file is not present or open in exclusive mode by an another user".
ers
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Posts: 22
Joined: Mon Sep 09, 2002 8:27 am
Location: France

Postby mhull on Tue Jul 15, 2003 11:00 am

This means that there is either a pathing or permissions issue with the database file. Double-check that the path entered in global.asa is correct. Also make sure that everyone has full permissions to the database, and that IUSR is purely a guest account.
mhull
 

Postby ers on Thu Jul 17, 2003 5:10 am

path is good, permission too
but same error message.
What does it mean "and that IUSR is purely a guest account"
ers
Member
 
Posts: 22
Joined: Mon Sep 09, 2002 8:27 am
Location: France

Postby mhull on Thu Jul 17, 2003 10:18 am

If IUSR is only a member of Guest, make him a member of Domain Users instead.
mhull
 

Postby ers on Tue Jul 22, 2003 4:35 am

Ok The IUSR is menber of Domain Users : User Group.
But I have always the message.

"Impossible to start your application. The workgroup informations file is not present or open in exclusive mode by an another user".
ers
Member
 
Posts: 22
Joined: Mon Sep 09, 2002 8:27 am
Location: France

Postby surint on Tue Jul 22, 2003 10:56 am

Please check following:
in the global.asa file there is a string like:
Session("DataBase")="C:Program FilesAlloy SoftwareAsset Navigatordatabasedata.mdb"
How many files in this directory do you have?
Should be at least 2 files:
data.mdb
data.mdw
(names, of course, can be different but extensions are not)
surint
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