how to give all users access to see all ticket history?

Open discussion about the Asset Navigator Web HelpDesk

how to give all users access to see all ticket history?

Postby joseph Bob on Sun Jul 13, 2003 3:48 pm

How do i give all users the ability to see all help desk tickets in queue? I want users to see just what they have to wait for....

Thanks.
joseph Bob
Junior
 
Posts: 8
Joined: Thu Jul 03, 2003 5:28 pm

Postby mhull on Mon Jul 14, 2003 3:06 pm

They will have to log into the Technician's web interface.
mhull
 

hmmm?

Postby joseph Bob on Thu Jul 24, 2003 1:51 pm

does this mean they will be able to edit and view all as a technician can? can I limit them to see just all tickets in queue before them, so to speak...?

can I change all users role as a single global change?
joseph Bob
Junior
 
Posts: 8
Joined: Thu Jul 03, 2003 5:28 pm

Postby mhull on Mon Jul 28, 2003 10:48 am

You can't change users from Web to Tech users all at once.

There's no way to limit technician help desk users to only seeing the tickets in front of them.
mhull
 


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