Parent and Child tickets

Open discussion about the Asset Navigator Web HelpDesk

Parent and Child tickets

Postby ngravatt on Tue Jun 17, 2003 11:34 am

A nice feature for the helpdesk program would be the ability to create child tickets for a request. When someone has a multi-task request, the tech responsible for the request can issue a child request to other techs. These requests would open up a new ticket to be assigned to someone else to complete. Once these child requests have been completed, the tech is notified and can finish the original request.
ngravatt
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Postby mhull on Wed Jun 18, 2003 10:31 am

Most of the functionality you describe above is available through the use of activity logs.
mhull
 

Postby judi on Mon Jul 14, 2003 8:53 pm

what means with activity log ?
judi
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Location: Indonesia

Postby mhull on Tue Jul 15, 2003 10:22 am

These are accessed through the Activity tab of a ticket's details.
mhull
 


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