Page 1 of 1

Transfer Ticket Info to new DB

PostPosted: Sun Mar 08, 2009 6:52 pm
by Spoon
I am running Asset Navigator 4.5.3 I have some tickets in an old DB that I need to transfer to a new DB. I have tried exporting the tickets to an Excel file but when it try to import them I can't set the Requester and Assigned to fields.

Re: Transfer Ticket Info to new DB

PostPosted: Tue Mar 24, 2009 11:43 am
by pille
Spoon wrote:I am running Asset Navigator 4.5.3 I have some tickets in an old DB that I need to transfer to a new DB. I have tried exporting the tickets to an Excel file but when it try to import them I can't set the Requester and Assigned to fields.


I think in AN4 the tickets table only had references back to the contacts table. In turn it may not be possible to import Requester and Assigned to fields. I would drop support a line to see if there can be a workaround for this if you still need it.