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Custom Notification Request

PostPosted: Wed Jun 09, 2004 10:25 am
by RRussell
I have a user requesting that this person doesn't want to recieve e-mail notifications of any kind which was setup awhile ago. Is it possible to create a way where certain users to not recieve notifications while others still do. I was looking at the Notification Rules and the Edit Rule section and discovered there are only three groups that you can send notifications to. So if there is a way to add another group of people to not recieve these notifications is that possible? Thanks for any help you can offer.

PostPosted: Wed Jun 09, 2004 3:35 pm
by moroz
This is not possible in the current version. Our management team has approved the ability to create a specific group to not receive e-mail notifications and this feature should be available in one of our next releases.

Re: Custom Notification Request

PostPosted: Wed Apr 21, 2010 6:38 am
by filiplundby
Old thread - I know, but is this yet possible?

We want to sendt mails from a web-form to MailConnector, but "New ticket"- and "Ticket closed"-notification-mail also shows up as tickets, which is not our intention. We only want the ticket itself.

We could switch off notifications, but then people using the alloy self-help portal wont get notified.

Re: Custom Notification Request

PostPosted: Wed Apr 21, 2010 6:58 am
by filiplundby

Re: Custom Notification Request

PostPosted: Wed Apr 21, 2010 1:01 pm
by eliaslynch
I'd be surprised if Alloy updated v4 anymore. They are ready to release v6 very soon.

All I can add is that this is possible in both v5 and v6. You would just add a checkbox user defined field in persons called something like - 'no email' - and then in the business rule that sends email just have it check to make sure this field is false.

v4, I don't think can do this.

Re: Custom Notification Request

PostPosted: Thu Apr 22, 2010 6:09 am
by filiplundby
Thanks for your advice elias. We are using AN Express v5.1.0.

I'm still a little lost on this one. I've searched the documentation but could not find any information regarding this.

By "persons" do you mean "Contacts"? And by "business rule" do you mean "notification rule"? Or is this limitations of the Express edition?

Could you be more specific on how to do this? I appreciate your help.

Re: Custom Notification Request

PostPosted: Fri Apr 23, 2010 12:20 pm
by eliaslynch
filiplundby wrote:Thanks for your advice elias. We are using AN Express v5.1.0.


my bad. I was talking about Alloy Navigator 5, not express. I never used express since we went from Asset Navigator v4 to Alloy Navigator 5.

filiplundby wrote:By "persons" do you mean "Contacts"? And by "business rule" do you mean "notification rule"? Or is this limitations of the Express edition?


in Alloy Navigator 5 contacts are called persons. sorry!

Re: Custom Notification Request

PostPosted: Tue Apr 27, 2010 3:43 am
by filiplundby
Well thanks anyway elias.

I realized that I mistakenly set the reply'er of the mail to the same as the receiver. So changing the reply'er solved the problem partly.

Still I would like to know if avoiding replies is possible in AN 5 Express (other than making a filter on the mail account).

Re: Custom Notification Request

PostPosted: Fri Apr 30, 2010 2:17 pm
by moroz
Quote: 'Is it possible to create a way where certain users to not receive notifications while others still do.'

No, it is not possible in AN5E. The workaround is to set filters on your Mail Server.

NOTE, It is possible in Alloy Navigator 5 Enterprise.

Re: Custom Notification Request

PostPosted: Mon May 03, 2010 2:06 am
by filiplundby
Thankyou for clearing that up moroz