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Standard Tasklist

PostPosted: Fri Sep 19, 2003 4:13 am
by dslbxhd
Hi,

I miss a standard tasklist.
This is handy to store recurringtaks.
Also would it be great if it creates a ticket on or close before due date.


Thanks,

Hans Houbraken
ICT System Administrator

PostPosted: Sat Sep 20, 2003 1:26 pm
by Kevin Levesque
Actually, having a standards checklist area for technicians to reference would be great. This could be referenced / included with tickets where applicable.

I don't think the KB would be the place to store these items, as they would be technician / IT specific, and could contain sensitive information, ie: wireless network encryption keys, etc.

PostPosted: Tue Oct 28, 2003 4:34 pm
by moroz
Could you please specify what exactly you'd like to have, what is your vision for this feature? Don't you know a good example? Your help would be appreciated.

PostPosted: Thu Sep 06, 2007 7:42 am
by DSLBX
Hi,

I have an idea for this.

When a new user comes in we always have to do the same steps.
- create windows account
- create LN account
- install new pc
- place phone on desk
- create discount cards
- etc etc

Now we create for each step an incident and combine them in a work order.
This is a lot of work.
It would be nice that we can create standard task list that you can link to an incident and check (with a checkbox) the items that are finished.

Rg

Hans Houbraken.

PostPosted: Thu Sep 06, 2007 11:31 am
by pille
This feature isn't available in A4, but one of the things to consider is that in Alloy Navigator 5 you have the ability to create templates with subtemplates.

So for instance, you can create a template for Incidents and call it New User Setup. Then you can create Work Order templates for each of the tasks such as Create Windows Account, Create LN Account, etc. You link the Work Order templates to the Incident template.

When you use the template for New User Setup it will automatically create an Incident and then create a Work Order for each task you setup as a subtemplate. This is extremely time saving since you can fill out the fields ahead of time including assignee, etc and then have emails sent to those people, etc, etc.

Also to take it one step further, you could create a mail connector job (turns email into tickets) that links to the template so email to newuser@company.com would be linked to the New User Setup template and it would automatically create the Incident and Work Orders.

It's all fairly efficient.