Standard Tasklist

Open discussion about our Asset Navigator application

Standard Tasklist

Postby dslbxhd on Fri Sep 19, 2003 4:13 am

Hi,

I miss a standard tasklist.
This is handy to store recurringtaks.
Also would it be great if it creates a ticket on or close before due date.


Thanks,

Hans Houbraken
ICT System Administrator
dslbxhd
Junior
 
Posts: 8
Joined: Tue Sep 09, 2003 2:07 am

Postby Kevin Levesque on Sat Sep 20, 2003 1:26 pm

Actually, having a standards checklist area for technicians to reference would be great. This could be referenced / included with tickets where applicable.

I don't think the KB would be the place to store these items, as they would be technician / IT specific, and could contain sensitive information, ie: wireless network encryption keys, etc.
Kevin Levesque
Member
 
Posts: 16
Joined: Tue Sep 02, 2003 6:02 pm

Postby moroz on Tue Oct 28, 2003 4:34 pm

Could you please specify what exactly you'd like to have, what is your vision for this feature? Don't you know a good example? Your help would be appreciated.
moroz
Alloy Software
 
Posts: 749
Joined: Wed Aug 28, 2002 9:31 am

Postby DSLBX on Thu Sep 06, 2007 7:42 am

Hi,

I have an idea for this.

When a new user comes in we always have to do the same steps.
- create windows account
- create LN account
- install new pc
- place phone on desk
- create discount cards
- etc etc

Now we create for each step an incident and combine them in a work order.
This is a lot of work.
It would be nice that we can create standard task list that you can link to an incident and check (with a checkbox) the items that are finished.

Rg

Hans Houbraken.
DSLBX
Junior
 
Posts: 5
Joined: Wed Feb 23, 2005 9:37 am

Postby pille on Thu Sep 06, 2007 11:31 am

This feature isn't available in A4, but one of the things to consider is that in Alloy Navigator 5 you have the ability to create templates with subtemplates.

So for instance, you can create a template for Incidents and call it New User Setup. Then you can create Work Order templates for each of the tasks such as Create Windows Account, Create LN Account, etc. You link the Work Order templates to the Incident template.

When you use the template for New User Setup it will automatically create an Incident and then create a Work Order for each task you setup as a subtemplate. This is extremely time saving since you can fill out the fields ahead of time including assignee, etc and then have emails sent to those people, etc, etc.

Also to take it one step further, you could create a mail connector job (turns email into tickets) that links to the template so email to newuser@company.com would be linked to the New User Setup template and it would automatically create the Incident and Work Orders.

It's all fairly efficient.
Contact Technical Services directly:
support@alloy-software.com
http://support.alloy-software.com

Paul Ille
Alloy Software
Maximize your IT Universe
Follow us on Twitter: http://twitter.com/alloysoftware
Image
User avatar
pille
Alloy Software
 
Posts: 473
Joined: Thu Aug 11, 2005 3:11 pm
Location: New Jersey, USA


Return to Asset Navigator 4 Discussion

Who is online

Users browsing this forum: No registered users and 3 guests

cron