Assign Prioriy a numerical value.

Open discussion about our Asset Navigator application

Assign Prioriy a numerical value.

Postby sdendle on Fri May 30, 2003 7:24 am

I have tried sorting assigned tickets by priority. AN sorts them alphabetically and not based on priority.

As a suggestion is there a way you could assign a numerical value to a prioirty so it can be sorted properly and filters will work?

I know that you can also create other priorties so it would also be able modify the value in the future in case you need to change a value.

Sean
sdendle
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Postby moroz on Fri May 30, 2003 2:54 pm

Your suggestion has been forwarded to our management team for review.
moroz
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Postby IT Admin on Tue Nov 09, 2004 2:51 pm

If you go to Tools -> Lookup Tables and then select "Ticket Priorities" under the Help Desk section, you can rewrite the priorities with a number infront of their names.
I also want a logical sort and created this work around. My Ticket Priorities read:
1 - Low
2 - Normal
3 - High
4 - Emergency

Hope that helps.
IT Admin
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