Leading ITSM/ITAM Solution recognized for excellence in customer service

Bloomfield, NJ – July 24th, 2018 – Alloy Software has earned the prestigious Gold Consumer World Award for their leading ITAM/ITSM solution, Alloy Navigator Enterprise 8 in the category of Best Consumer Product or Service Excellence for companies of between 11-99 employees.

Alloy Navigator Enterprise 8 is an ITIL-based Service Management and Asset Management solution centered on a powerful business process automation engine that enables customers to manage daily IT operations and automate mission critical IT processes including: Incident and Problem Management, Change Management, Knowledge Management, Organization Management, Contract Management, and more.

“It’s an honor to be named a Gold winner by the Consumer World Awards for this esteemed industry recognition,” said Vladimir Vinogradsky, CEO of Alloy Software. “This award is a testament to Alloy Software’s commitment toward providing excellence with the most comprehensive IT solutions on the market.”

Alloy Navigator Enterprise 8 is successfully being used in a broad spectrum of industries, from hospitality, entertainment, and tourism to engineering, manufacturing, financial, and government organizations.

For more information on Alloy Software products, visit http://www.alloy-software.com/products.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Today, still under original management, Alloy Software has been named one of the fastest-growing private companies in North America and has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide, including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.

For More Information:

About the Consumer World Awards

SVUS Awards organized by Silicon Valley Communications are conferred in 10 annual award programs: CEO World Awards, Consumer World Awards, Customer Sales and Service World Awards, Golden Bridge Awards, Globe Awards, Info Security PG’s Global Excellence Awards, Network Products Guide’s IT World Awards Awards, Pillar World Awards, PR World Awards, and Women World Awards. Learn more about The Consumer World Awards at www.consumerworldawards.com

 

Contact:

Jonathan Cotto
Digital Marketing Manager
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

 

Bloomfield, NJ – May 4th, 2018 – Alloy Software has been named the winner of a Bronze Stevie® Award in the New Product or Service of the Year – Software, IT Service Management Solution category of the 16th Annual American Business Awards®.

The winning solution was Alloy Navigator Enterprise 8, an ITIL-based IT Service Management solution designed and built with industry best practices and real-world customers in mind. Centered on a powerful business process automation engine, Alloy Navigator Enterprise equips consumers with the tools to streamline and improve the efficiency of their IT Operations including: Incident and Problem Management, Asset Management, Change Management, Knowledge Management, Organization Management, Contract Management, and more.

“This is the best combination that we can find in recent times, that is the combination of Service Level Management, Asset Management, Knowledge Management, Integrated Reporting and Network Inventory. The data sheet attached is informative. Scoring on innovation, implementation and impact,” said one of the Judges.

Alloy Navigator Enterprise 8 has successfully been used in a broad spectrum of industries, from hospitality, entertainment, and tourism to engineering, manufacturing, financial, and government organizations.

For more information on Alloy Software products, visit http://www.alloy-software.com/products/.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of IT Service Desk, Asset Management and Network Inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America and received numerous accolades from the Stevie Awards for Sales and Customer Service, Golden Bridge Awards and Best Products Awards, among others. For additional information, visit www.alloy-software.com.

About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

 

Contact:

Jonathan Cotto
Digital Marketing Analyst
Alloy Software
973.661.9777 ext.7214
jcotto@alloy-software.com

New Release Adds Support for Latest Operating Systems and Virtualization Platforms, improves SNMP Discovery and More

Nutley, NJ (Dec 09, 2015) – Alloy Software, Inc., a leading provider of IT Service and Asset Management solutions, has released Alloy Discovery Express 7. Designed specifically for small to medium size companies, Alloy Discovery Express 7 represents a major enhancement to the company’s network inventory and computer audit software. Alloy Discovery Express 7 offers support for the latest versions of Windows, Linux, OS X operating systems, various virtualization platforms, detection of the latest productivity software, and improved discovery of SNMP enabled devices.

The new Alloy Discovery Express 7 provides best-in-class features, allowing network administrators and IT service providers to analyze networked equipment and collect extensive details about hardware and software configurations of in a matter of minutes.

Latest Operating Systems

Alloy Discovery Express 7 supports all recent versions of Microsoft Windows, including Windows 10, Windows 8, Windows Server 2012, and Windows Server 2016 Technical Preview.

The Inventory Analyzer in Alloy Discovery Express 7 supports OS X 10.9 Mavericks, 10.10 Yosemite, and 10.11 El Capitan.

Latest Virtualization Platforms

Alloy Discovery Express 7 will recognize and audit hardware configurations of various virtualization platforms including Microsoft Hyper-V, VMware ESX, VMware ESXi, Xen, and Citrix XenServer.

Software Detection

Alloy Discovery Express 7 recognizes MS Office 2010, MS Office 2013, SQL Server 2014, and latest versions of Adobe’s creative products.

SNMP Support

Alloy Discovery Express 7 fully supports SNMP version 1, 2c, and 3, and automatically applies appropriate SNMP credentials during the audit. The latest release also greatly improves performance and accuracy of SNMP discovery and audit of network devices.

Printer Toner Information

Alloy Discovery Express 7 collects and visualizes information about printer supplies, such as ink and toner.

Available Now

For more information on Alloy Discovery Express 7 visit http://www.alloy-software.com/discovery_express_7/.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of Service Management, Asset Management and Network Inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, among others. For additional information, visit www.alloy-software.com.

New Version Adds Functionality to Improve IT Operations Including a Web Portal for Technicians, Enhanced Self-Service Tools, Support for Consumables Inventory, and More

Nutley, NJ (July xx, 2015) – Alloy Software, Inc., a leading provider of IT Service and Asset Management solutions, today released the new Alloy Navigator Express 7. Designed specifically for small and medium enterprises, Alloy Navigator Express 7 represents a major enhancement to the company’s help desk and asset management software. It includes a Web portal for technicians, support for consumables inventory such as toner and spare parts, and an array of tools and features to automate help desk and IT service operations.

Leveraging the enterprise-caliber functionality of the company’s flagship product Alloy Navigator 7, the new Alloy Navigator Express delivers a powerful solution to centralize IT and related service requests and proactively manage customer needs.

“Doing more with less is a common theme for today’s small and medium enterprises, especially related to IT operations,” explained Vladimir Vinogradsky, President and CEO of Alloy Software. “The new Alloy Navigator Express 7 offers an array of new tools and functionality that empower support technicians and their customers to troubleshoot and resolve technical issues quickly.”

Web Portal for Technicians

The new Web Portal provides browser-based access to all functions and data in Alloy Navigator Express. This enables support personnel to access their dashboard and service request information from any computer, tablet or smartphone. As a web-based portal, there is no need to install any software on endpoint devices.

Consumables

In addition to tracking computers and equipment, the new Alloy Navigator Express also supports consumable materials and supplies, such as spare parts, printer ink, toner, keyboards, mouse devices, batteries, etc. This ensures the right amount of supplies are always in stock.

Equipment Reservations

Alloy Navigator Express 7 streamlines the process of loaning out IT equipment for temporary use. The added reservation queue facilitates the allocation and smooth handling of high-demand items. Through the self-service portal, users can check availability and reserve equipment.

Availability Calendar

To optimize help desk resources and staffing, the Technician Availability Calendar provides a master view of all personnel and their personal days off. This allows organizations to plan and distribute tasks more efficiently, without compromising the day-to-day needs of the help desk.

Snippets, Enhanced Search and Password Resets

Other features and functionality of Alloy Navigator Express 7 include:

  • Snippets – to increase response time to common requests, Snippets enable technicians to create a library of text-based tips that can be reused to troubleshoot and resolve issues.
  • Quick Filter – the new quick filter box provides enhanced search capabilities. As words are typed, related records in the knowledge base will be filtered dynamically, making it even faster to find answers.
  • Password Reset – easily resolve the most common help desk issue with just a single click.
  • Enhanced Self-Service Portal – completely redesigned and supports an array of high-resolution displays and tablet devices.

Available Now

For more information on Alloy Navigator Express 7 and the complete Alloy Software product line, visit http://www.alloy-software.com/anx7/.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.

Service Catalog, Enhanced Self-Service Portal and Microsoft Outlook Calendar Integration, Plus Other Features Represent a Major Upgrade to the Enterprise ITSM Solution

Nutley, NJ (Oct. 28, 2014) – Alloy Software, Inc., a leading provider of IT Service and Asset Management solutions, today announced the launch of Alloy Navigator Enterprise 7. The new release focuses on industry leading practices for Service Management through features like Service Catalog and Self Service Portal integration. Version 7 also features new and improved functionality across the board, including support for consumables, stock management, equipment reservations, and Microsoft Outlook Calendar integration.

Designed for medium-sized and large organizations, Alloy Navigator Enterprise is an ITIL-based IT Service Management and IT Asset Management solution that is widely used across a broad spectrum of industries, from hospitality, entertainment and tourism to engineering, manufacturing, financial and government organizations.

“Developed in response to today’s evolving IT demands with direct customer input, Alloy Navigator 7 delivers a complete and highly versatile IT Management solution for mid-sized and large organizations,” explained Vladimir Vinogradsky, President and CEO of Alloy Software. “Alloy Navigator 7 helps customers better manage changes to IT infrastructure, take control of costs and resources and embrace industry best practices to achieve a superior service experience.”

“As a longtime customer of Alloy Navigator, the feature list in Alloy Navigator 7 looks truly impressive,” explained Steve Pullar, IT Director of Reach Contact, Ltd. “I look forward to putting it to good use immediately.”

Service Catalog and Request Management

Alloy Navigator Enterprise improves the efficiency of IT teams by separating routine requests from break/fix incident tickets. The new service catalog provides a centralized, consistent process for employees to gain access to standard services, advice, or common pre‐approved changes. It can be utilized to automate standard requests such as password resets, network share access, and account/profile modifications.

Enhanced Self-Service Portal

The redesigned Self Service Portal now adapts to different screen resolutions, and supports both high-resolution displays and tablet devices. In addition to being able to submit incident tickets, employees can monitor their progress and search the knowledge base. It also enables users to browse the service catalog, submit service requests, view equipment available for loan and make reservations.

Consumables & Stock Management

Alloy Navigator Enterprise provides a functional system for managing consumable IT items, including supplies, materials or spare parts such as printer ink, toner, keyboards, mice, batteries and more. The new stock management functionality helps users ensure that all supplies are always in stock and in the right amount. Users can set up alerts to notify appropriate staff members when supplies must be reordered.

Equipment Reservations

Alloy Navigator Enterprise streamlines the management of equipment that IT issues to employees. Newly added reservation queues facilitate the smooth handling of high-demand items, and users now can conveniently reserve equipment right from the self-service portal.

Microsoft Outlook Integration

IT personnel can now visualize Alloy Navigator Enterprise tasks and event dates within Microsoft Outlook’s calendar along with other appointments and folders.

Other Features & Functionality

Alloy Navigator Enterprise now supports Windows Phone 8 and includes an automated reporting generator that can schedule and broadcast reports via e-mail. Other features include quickly inserting frequently used blocks of text, such as standard replies, troubleshooting recipes and signatures, into support tickets. Data archiving and purging, Wizard Forms and the ability to personalize dashboards and calendars as well as automatically track time spent on projects are also supported.

For more information on Alloy Navigator Enterprise 7 and the complete Alloy Software product line, visit http://www.alloy-software.com/products/.

About Alloy Software

Established in 2002, Alloy Software is a leading provider of service management, asset management and network inventory software solutions that help organizations of all sizes automate IT operations. A privately held company, Alloy Software has been named one of the fastest-growing private companies in America, and received numerous accolades from the Stevie Awards for Sales & Customer Service, Golden Bridge Awards and Best Products Awards, to name a few. For additional information, visit www.alloy-software.com.