Feature Summary

Help Desk

Help Desk Alloy Navigator Express 8 includes an intuitive and comprehensive Help Desk. It focuses around a centralized repository for all incident tickets, requests, and work orders, allowing for a unified approach to managing various tasks within your IT department.

Email to Ticket Automation

Help Desk Save time and eliminate tedious manual tasks with the Mail Connector - an automated tool in Alloy Navigator Express which monitors electronic mailboxes and converts incoming e-mail and file attachments into help desk tickets.

Mobile Portal

Help Desk The Mobile Portal enables IT personnel to stay connected to the Service Support module anywhere, anytime. The Mobile Portal supports the majority of modern devices and mobile operating systems, including Windows Phone, iOS, and Android. The application automatically adapts for each device, allowing you to get the best look everywhere, on your mobile phones and tablet computers.

Knowledge Management

Knowledge Management Alloy Navigator Express offers an internal Knowledge Base to store in a centralized repository and leverage the technical information and solutions gathered by your IT staff. This means repeat occurrences of known issues can be easily handled. In addition, sharing these solutions with end‐users and members of the technical team helps inform and educate, enhance collaboration, reduce duplication of research, and facilitate knowledge transfer.

IT Asset Management

IT Asset Management Alloy Navigator Express helps you manage the full lifecycle of your computers, hardware equipment and software licenses. From the initial purchase to the retirement of the asset, Alloy Navigator Express helps you maintain purchase orders, warranty and maintenance contracts, and provides a clear view on configuration information and financials.

Network Inventory

Help Desk Alloy Navigator Express includes our powerful Network Inventory tool. Its versatile audit methods and strategies allow you to effortlessly gather an accurate and in-depth inventory of your entire network that includes your company's computers, network equipment & installed software. Using the powerful On-Demand Audit, you can remotely audit Windows, Linux and Mac workstations, servers and network devices for up to the minute configuration details.

Contract Management

Contract Management Managing your company’s various IT contracts in Alloy Navigator Express is a simple process. Specifics, such as usage, warranty, service agreements, or maintenance renewals etc. are always right at your fingertips. Now can easily keep your important contracts current and avoid costly automatic renewals of contracts you no longer need.

Integration with 3rd Party Tools

Integration with 3rd Party Tools External tools enable you to remotely access and manage computers and other hardware, search the Internet or an external knowledge base, synchronize data or interface into a third party system. Alloy Navigator Express comes with a number of external tool profiles for frequently used tasks already pre-configured and ready to use.

Reporting

Reporting Alloy Navigator Express is integrated with Microsoft Reporting Services, to deliver a rich set of standard reports and charts for general use. The open architecture of the Alloy Navigator Express database enables you to customize any standard report, or create new reports from scratch.

Self Service

Self Service The Self Service Web Portal in Alloy Navigator Express provides your customers with 24x7 access to your help desk and Knowledge Base from the convenience of their web browsers. They can submit issues and requests, monitor progress of their tickets, and communicate with your support team conveniently. Knowledge Base integration helps your customers find answers to frequently asked questions, or search for solutions to common problems, all translating into saved time and reduced support costs.

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