We have listened to our customers and incorporated into Alloy Navigator Express 7 many of your suggestions. We are confident, these new features are going to make providing great customer service so much easier. We have implemented visual improvements, extended your ability to customize the product and have made it easy to automate the way you work. This way you can focus more on the needs of your customer.
Top 5 Reasons to Upgrade
Alloy Navigator Express™ 7 offers the following major benefits to existing customers using Alloy Navigator Express 5, 6, or Asset Navigator 4. To name just a few:
- Web Portal for Technicians and Administrators
- Enhanced Self-Service Portal
- Mixed Licensing Model
- Printer Cartridge Information
- Consumable Management
Web Portal for Technicians and Administrators
Nowadays IT personnel are on the move and their software has to move with them. In addition to our Mobile Portal, technicians now can use a fully-featured Web Portal. The Web Portal can be accessed from any computer, whether your technicians work at a customer’s site, from home, or other remote locations, without having to install client software.
The Self-Service Portal in version 7 has been completely redesigned. It features a new look-and-feel and is capable of adapting to high-resolution displays as well as tablet devices. Users can reserve equipment for special events or temporary use. When submitting tickets, users can relate incidents to the computers or other equipment that they own.
Mixed Licensing Model
The new flexible and cost-effective licensing model gives you the freedom to combine any number of named or concurrent users in a single deployment, based on your access scenarios, usage needs, and budget. In this model, concurrent licensing determines how many technicians are expected to log in at any given time, while named licensing reserves the ability for assigned managers to retain access even when the system is at the maximum concurrent users capacity.
Printer Cartridge Information
Now you can easily see the level of ink or toner in your printers and receive e-mail notifications when the toner is running low. This helps you avoid costly downtime by having printer cartridges replaced in time.
In Alloy Navigator Express 7 you can track not only computers and equipment, but also consumable materials and supplies, such as spare parts, printer ink, toner, keyboards, mouse devices, batteries, etc. This helps you be sure that the right amount of supplies is always in stock. You can even set up alerts to notify the appropriate staff when supplies must be reordered.