At Alloy Software, we continue to develop our products to help our customers gain the much needed insight, understanding and confidence to navigate the challenges IT departments face daily.
We recognize that many of you may fall into the category of small business, but your challenges are anything but small. The job of having to tackle a wide spectrum of problems and to do so with a limited pool of resources makes the need for a solution like Alloy Navigator Express all that more critical for you. You still need the ability to automate your tasks, stay informed and communicate effectively with customers, but that does not mean you need the complexity that typically goes along with it.
Alloy Navigator Express™ 7 is an integrated solution for Help Desk and IT Asset Management. Friendly priced, fast to deploy, and easy to manage solution is a clear choice for IT organizations of small and medium size.
Alloy Navigator Express helps you establish inventory management practices, identify and proactively respond to incident trends, share knowledge, improve communication with customers, and streamline collaboration within your technical team.
- Help Desk with auto-routing and escalations
- Email-to-ticket automation with the ability to update existing tickets via e-mail
- IT Assets and Consumables
- Contract Management
- Knowledge Base
- Integration with 3rd party IT management tools
- Self Service Portal for end-users
- Web Portal and Mobile Portal for technicians and administrators
- Network Discovery
- On-Demand Audit of Windows, Linux, and Mac OS computers
- Calendar Views
- On-demand and scheduled reports
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