Features Summary

Computer Asset Management

Alloy Navigator Express™ provides reliable control of diverse IT business assets including networked and standalone computers, software licenses, hardware peripherals, and other critical assets.

Help Desk and Incident Management

Efficient Help Desk is quintessential for successful IT operations. Alloy Navigator Express allows you to route all support tickets and service requests from multiple sources (including phone, e-mail, or web forms) into a single repository, where you can manage them using a uniform approach.

Knowledge Management

Fully integrated with the Help Desk module, Alloy Navigator's Knowledge Base allows the Help Desk team and/or IT staff to build a comprehensive database of proven solutions to known technical problems or answers to frequently asked questions. Technicians can arrange solutions in hierarchial categories, search or browse for these solutions, and apply them to incident or problem tickets to help resolve them. By sharing these solutions with users, Knowledge Management helps inform and educate, enhances collaboration, decreases duplication of research, and saves you time and money.

Web-based Self-Service Portal

The Alloy Self-Service Portal raises your Help Desk to new heights of productivity: your customers can submit tickets using a web browser; check ticket statuses; send more information to the technician team; and search the Knowledge Base.

Windows, Linux and Mac Inventory

With Alloy Navigator Express you can audit computers running Windows, Linux, and Mac OS.

On-Demand Audit

Using On-Demand Audit, you can remotely audit workstations and servers for up-to-the-minute hardware and software information. There is no need to deploy the inventory agent or make any configuration changes on remote computers. The audit is carried out in real time, and the snapshots are delivered directly to the central repository.

Scheduled Audit

Using Scheduled Audit, you can automate the audit to discover and audit computers and devices on your network on a regular basis.