Product FAQ

General Questions

1. Is Alloy Navigator Express based on ITIL?

No. Alloy Navigator Express™ implements only the basic Asset Management and Incident Management functionality. However, the simple and easy approach of Alloy Navigator Express is heavily based on industry best practices and direct feedback from thousands of worldwide customers of Asset Navigator version 3 and 4.

2. Will our organization need to change the existing procedures and practices in order to implement Alloy Navigator Express?

No. The product can be customized to accommodate your existing workflows and objectives for helpdesk management.

3. What size organization is Alloy Navigator Express targeted towards?

Alloy Navigator Express is the ultimate fit for small and medium organizations with the number of IT personnel ranging from 1 to 15.

4. Will I be able to take a gradual approach to implementing Alloy Navigator Express?

Yes. You can decide for yourself where to start. Essentially, there are two choices for a gradual implementation. You can begin with gaining control over your hardware and software infrastructure, then implement help desk processes. Or, you can begin with implementing the help desk module to tie it in later with the asset information. Either way, you can always speak with your Technical Service team to help you plan and execute the implementation in accordance with your objectives.

5. Will I be able to receive assistance with planning my Alloy Navigator Express implementation?

Yes. Our Professional Services staff is here to provide the support, training, and consulting you may want to gain maximum value from your Alloy Navigator Express deployment. Our staff members are not only experts in using our own software products, but are seasoned IT veterans with solid theoretical knowledge and extensive real-world experience in IT practices.

Migrating from Asset Navigator version 3 and 4

1. Will I be able to upgrade from Asset Navigator to Alloy Navigator Express?

Alloy Navigator Express is designed to allow for an effortless upgrade from Asset Navigator version 3 and 4.

2. Will Alloy Software continue support for Asset Navigator?

With the release of Alloy Navigator Express, the support for Asset Navigator version 3 and 4 will be ceased.

3. How will upgrading to Alloy Navigator Express benefit my organization?

The benefits of upgrading to Alloy Navigator Express are outlined on the Upgrade Benefits page.

4. What is the cost to upgrade to Alloy Navigator Express?

The upgrade price depends on several factors including the number of technicians that will be using the product, number of computers in your inventory, version of Asset Navigator you a currently registered for, etc. Please contact our sales team so they can analyze your requirements and provide you with a price quote.

5. Will I be able to modify default reports included with Alloy Navigator Express or design my own reports?

Alloy Navigator Express is bases on the same reporting engine which was used in Asset Navigator 4, so you will still be able to customize your own reports. Also, after upgrading to Alloy Navigator Express you will retain all of your custom reports created in Asset Navigator 4.

6. Can Alloy Software help me plan and implement my upgrade?

The upgrade is very simple and straightforward. However, if necessary, our specialists can thoroughly examine your current practices and business priorities to develop strategic and technical plans for the migration.

New Customers

1. What are the key features of Alloy Navigator Express?

Key features of Alloy Navigator Express are described on the Features Summary page. From there, please download the Alloy Navigator Express Data Sheet to learn more about its features.

2. What is the cost of Alloy Navigator Express?

The price of the started package of Alloy Navigator Express, including 3 technician accounts and 100 audit notes is $995. To estimate the cost of additional technician or audit licenses please contact our sales team.

3. Will I need to buy database server software to use Alloy Navigator 5?

Not necessarily. Alloy Navigator Express Edition is bundled up with the free copy of Microsoft SQL Server 2005 Express Edition, which is generally sufficient to host the product's database in environments with less than 1000 computers and 10 technicians. Even in a larger environment, the SQL Server Express Edition may still be sufficient. Please contact our sales team for help with analyzing this feasibility. However, if you already own a license for Microsoft SQL Server, you can host your database on the existing server.

4. Is separate report designer software required to generate reports?

No. Alloy Navigator Express includes a standalone reporting module, which provides the ability to print standard reports included with Alloy Navigator Express, or customize your own.