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Help Desk • Asset Management • Network Inventory • Software Licensing Compliance
Alloy Navigator Express™ is a comprehensive and budget-friendly Help Desk and Asset Management solution for Small and Medium Business, advancing the Asset Navigator product line with next generation technology.
Alloy Navigator Express helps you to establish service management practices, identify and proactively respond to incident trends, reduce monitoring overhead with automatic escalations and e-mail notifications, share knowledge, improve communication with customers, and streamline collaboration within your technical team. With Alloy Navigator Express, support calls are no longer being lost in the shuffle when staff is busy. Your customers' confidence levels will grow as their calls are resolved in a structured manner.
Current version: 5.1.0
Latest release date: Jul 19, 2009
Key Features
Alloy Navigator Express enables you to:
- Empower your customers or internal users to solve frequent issues with the web-based Self-Service Portal and the integrated Knowledge Base;
- Automatically notify your customers via e-mail when their tickets are resolved, or when their additional input is required;
- Incoming help desk tickets sent via e-mail, web, or phone are kept in a single repository for uniform processing;
- Stay on top of tickets that approach their target resolution time with automatic escalations;
- Automatically discover computers on your network;
- Remotely audit Windows-based computers at your request;
- Audit networked and standalone Windows, Linux or Mac OS computers;
- Effectively track and manage hardware and software assets in your organization;
- Control the use of software and monitor software licensing compliance;
- Integrate Alloy Navigator Express with external tools, such as Remote Desktop, Windows Management Console, or VNC to access and manage your computers remotely;
- Easily install and configure the product, and easily train new users.
What's New in version 5.1
The new version features the following significant enhancements:
- Agentless on-demand audit of computers running Linux and Mac OS;
- Discovering computers and network devices via SNMP;
- Automatic agentless audit on schedule;
- Collecting security information on Windows computers;
- Ability to capture and display audit information in Unicode;
- Other fixes and improvements.
Upgrade Eligibility
Version 5.1 is offered as a free upgrade for Alloy Navigator Express customers who have a current maintenance plan. An upgrade path is available for users with expired maintenance plans and users of previous versions, including Asset Navigator version 3 and 4. For information, please contact sales@alloy-software.com
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Price Quote
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Testimonials
We have evaluated numerous packages including Centennial discovery and Intuit Track-it to name but a few. In my opinion, nothing comes close to Asset Navigator, in terms of both features and more importantly cost!
Asset Navigator has greatly simplified and organized things... It's been a really good tool for us... It's incredible having the Help Desk with the Web. That's been a remarkable module.
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