Product FAQ

General Questions

What sets Alloy Navigator apart from other products?
Though there may be some overlap when comparing individual product features, we are not aware of a product on the market containing the same amount and quality of features in a single solution for the price offered by Alloy Software. Alloy Software is focused on delivering an all-in-one integrated solution, rather than a product with many modules, in order to eliminate purchasing confusion, reduce costs and ease deployment.
Some of the features that set Alloy Navigator apart from most, if not all competitors are the power and extensibility of the Workflow Management System, clean and intuitive interface, a choice of web-based and Windows-based technician's console, tight but flexible integration between the different areas in the product.
The level of customer service at Alloy is unlike most companies in today's market. Our Sales, Technical Support and Professional Services teams are well-versed in the IT industry and with Alloy Software products. We understand the challenges you face on a daily basis and experienced in offering solutions to them.
Who is the target market for Alloy Navigator?
Customers who meet the following criteria should consider Alloy Navigator Enterprise 8:
  • Between 100 and 10,000 employees
  • Between 10 and 150 IT personnel
  • Mid-size corporations, or divisions of large enterprises
For smaller organizations we recommend Alloy Navigator Express.
Is Alloy Navigator ITIL compliant, and must I understand ITIL to use the product?
Yes. Alloy Navigator is designed around the ITIL framework - the most widely accepted best practices for organizations.
Does my company need to understand ITIL?
No. Having a knowledge of ITIL is not required. ITIL best practices are already built into our product and will be transparent to you.

Technical Questions

Will I receive implementation assistance?
Yes. Customers with active Premium Advantage Coverage receive access to the JumpStart program where our specialists help you examine your current practices and business priorities to assist you in developing strategic and technical plans for your migration.
Can Alloy Navigator be used right out of the box?
Yes. The installation of Alloy Navigator includes standard workflow designed to streamline common everyday tasks and can be used as soon as it’s installed. If needed, customizing the product to meet your organization’s unique requirements is easy.
What are the database requirements for installation?
Alloy Navigator supports Microsoft SQL Server 2008 or later version.
What email services does Alloy Navigator support?
Alloy Navigator supports SMTP, POP3, IMAP, MAPI and Microsoft Exchange Web Services. This also includes Lotus Notes and Novell's GroupWise due to their support of SMTP, POP3 and/or IMAP.
Do I have to install agents on each computer?
No, agents are not required. The audit is agentless and can run from a network share, on-demand or based on a schedule. The audit supports Windows, Linux and Mac OS computers and can identify networked devices (printers, scanners, routers, hubs, switches, etc) via SNMP.

Pricing Questions

What is the cost of Alloy Navigator?
Pricing is solely based on the number of technicians supporting your end users and computers that require auditing. There are no other licenses required.
What licensing options are available?
You have your choice of perpetual or subscription based models supporting both Named and/or Concurrent licenses.
What is included in the Premium Advantage Enterprise product coverage?
It includes Technical Support and Software Maintenance. The Technical Support portion entitles to unlimited product support by web, e-mail or phone. The Software Maintenance portion entitles you to all product updates.
Is the purchase or the Premium Advantage Enterprise product coverage required?
Yes. It is required to be purchased for the first year.
Am I required to purchase report designer software?
No. Microsoft Reporting Services is bundled and licensed with Microsoft SQL Server.

Upgrade Questions

Is there an upgrade path for existing customers?
Yes, you can upgrade to Alloy Navigator Enterprise 8 from any of the following products:
  • Alloy Navigator Enterprise 7
  • Alloy Navigator Enterprise 6
  • Alloy Navigator Enterprise 5
  • Alloy Navigator Express 7
  • Alloy Navigator Express 6
  • Alloy Navigator Express 5
What is the cost to upgrade to the latest version?
Upgrades are 100% free for customers with active Premium Advantage Enterprise coverage. Discounts are provided to customers without active coverage based on their current version and licensing.
Will I receive upgrade and implementation assistance?
Yes. Customers with active Premium Advantage Coverage receive access to the JumpStart program. Our specialists will help you examine your current practices and business priorities to assist you in developing strategic and technical plans for your migration.

 

 

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