Alloy Navigator® is an ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind. Centered on a powerful business process automation engine, Alloy Navigator equips you with the tools to streamline and improve the efficiency of IT operations, including Incident and Problem Management, Asset Management, Change Management, Knowledge Management, Organization and Contact Management, and more.
With the tight integration of Service Desk, Asset Management and Network Inventory tools, the ability to manage the entirety of your IT operations is automatically simplified through the use of intelligently designed features. Alloy Navigator allows you to manage the complex interrelationships, dependencies, and life cycles of workstations, servers, network devices and software licenses and related service history, contracts, warranties, and financial information so that you can gain real visibility.
New in Version 7
The following is just a short list of the new features of Alloy Navigator 7. For a detailed overview, visit the New in Version 7 page.
- Service Catalog and Service Request Management
- Consumables and Stock Management
- Redesigned and enhanced Self Service Portal
- Microsoft Outlook Integration
- Wizard Action Forms
- Mixed licensing model
- Equipment reservations
- New reporting engine - now supports the Microsoft Report Definition format
- Windows Password Reset tool
- Dashboard enhancements
- Text snippets
- Windows phone support