Help Desk • Asset Management • Network Inventory • Software Licensing Compliance
New in Alloy Navigator 6
Action-based Workflow Management
The workflow management capabilities of Alloy Navigator 6 have been greatly expanded while making them easier to create, customize and maintain. The new approach allows you to design workflow as a sequence of actions or logical steps users perform regularly when handling daily tasks. The availability and the order of these steps is automatically controlled by Alloy Navigator’s workflow engine to ensure that actions are performed only by technicians with appropriate roles and permissions, and in correct logical order. Part of the new workflow management system is a new toolbar, called the Action Bar, designed to inform and guide technicians. The Action Bar shows all actions a technician has available based on a combination of their role and lifecycle stage of the record they're working with.
Managing business tasks with the new Action system cuts administration by tackling redundancy, and minimizes errors by establishing clear and easy-to-follow procedures.
Ultimately, it improves the efficiency of your entire team beginning with internal training through to your daily operations.
Product administrators will appreciate the new approach to managing events that require attention. Alloy Navigator 6 automatically alerts the administrator when an important event or a failure occurs, and provides quick access to all system logs from a single centralized location.
Role-based Data Views
Greatly reduce clutter and increase the efficiency of your technical team by assigning data views to specific roles. In this way, specific views can be made available to different technical teams or groups, depending on their tasks and responsibilities.
Alert technicians and customers when an event or outage occurs using the new Announcements feature. You can also notify your personnel and customers about scheduled downtime or service updates to keep them proactively informed.
The Network Inventory functionality in Alloy Navigator 6 has undergone more than a mere improvement. There is a completely new approach through the integration with Alloy Discovery 6, the next generation of the popular network discovery and computer audit product.
Alloy Discovery 6, powered by an assortment of versatile auditing methods, allows you to take control over your company’s hardware and software inventory by making it effortless to gather an accurate, complete and in-depth inventory of your entire network.
Using the powerful On-Demand Audit, you can remotely audit Windows, Linux and Mac workstations and servers for up-to-the-minute hardware and software information. There is no need to deploy inventory agents or make any configuration changes on remote computers. The audit is carried out in real time, and the snapshots are delivered directly to the central repository, where they become associated with computer and hardware records maintained by Alloy Navigator.
Change Request Approvals
Easily implement a comprehensive Change Management workflow with a built-in Approval system offering several standard voting methods such as Majority Decision, Required Percentage, Sequential Approval and more.
External Tools Enhancements
In Alloy Navigator 5, External Tools were available only for computers, but in version 6 they are built directly into the Action Workflow System. This means the administrator can control the availability of tools based on the roles of individual technicians. You can use third party software and utilities with any object in the application such as tickets, assets, documents, person records, etc.
Active Directory Import Mapping
Now you have full control over the data imported from the Active Directory. Alloy Navigator 6 allows you to specify how Active Directory data is mapped to Alloy Navigator’s Organization and Contact Management information.
Alloy Navigator 6 offers better control over where custom fields appear and also improves the way they are stored in the database for easier report creation.
Being able to manage your services in an organized catalog can greatly improve service delivery by providing you with the ability to easily account for and measure the way you provide your services. By increasing service awareness and visibility, Service Catalogs can help cut inefficiencies, redundancies and costs while contributing positively to customer satisfaction.
Centralized Notification Management
Alloy Navigator 6 features a centralized notification management module for controlling all outgoing e-mail notifications from a single location. This new approach greatly simplifies the configuration and administration of the product.
Schedule the creation and automatic distribution of reports in situations where you need recurring delivery of data.
Microsoft Exchange Integration
Alloy Navigator 6 features seamless integration with Microsoft Exchange for both incoming and outgoing e-mail.
Alloy Navigator 6 introduces a new feature called Configuration Assemblies which allow you to combine multiple assets into one larger system to improve service manageability. As an example, you can use this new feature to identify your Production E-mail service as the application server and Microsoft Exchange software. This helps your easily manage dependencies between your business critical services and physical or logical components of your IT infrastructure.
Now you can localize the user interface and manage content containing languages other than English with new Unicode support.
The newly redesigned web portal for technicians gives access to the majority of the areas the Windows client does - Incidents, Change Requests, Software Licenses, Computers, etc. - and also allows running reports.
The Self Service Portal also received a complete redesign and now offers a powerful combination of performance, ease of use, and ease of customizations.
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